Know Before You Go

Safe Travels

Global Protocols & Stamp for the New Normal

WTTC alongside our Members, governments, health experts and other industry associations are working together to achieve effective recovery protocols by developing meaningful action plans that optimise sector-wide recovery efforts.

Part of our protocols include providing the public & private sectors with the insights & toolkits for interaction & implementation to ensure that people are and feel safe however WTTC, our members and the sector can not guarantee 100% safety. It is paramount to have common rules. Ultimately, we envision a future of travel which is safe, secure, seamless and provides an authentic and meaningful experience to the traveller across the journey; one which supports the livelihoods of millions and contributes to sustainable economic growth … Learn More

COVID-19 Safety Plan

The health and safety of our passengers, staff and community continue to be our top priority as we begin to restart services. As such, the return of our operations will not be a “return to normal”. Along with increased cleaning procedures, we have implemented several new health and safety policies that reflect those approved by WorkSafe BC, Transport Canada, and the Provincial Health Authorities. We will continue to move cautiously forward as we navigate through this difficult time, keeping all those who have been affected close at heart and with gratitude towards those who have been working tirelessly to help BC flatten the curve.

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What you need to know


  • Kiosk (located in front of the Fairmont Empress Hotel):

Office Hours:

  • Daily 9:00-5:00

Payment Options

Payment can be made via debit or credit cards and our machines are equipped with tap purchases to a max. of $250 dollars for Credit Cards and $100 for Debit. We are taking cash at this time, but encourage the use of touch-less payment methods. Tickets can also be purchased on our website. Vouchers from third party sellers (ie. TripAdvisor, Harbour Air, Clipper Vacations) will continue to be accepted at our kiosk.


It is recommended that passengers wear a face mask or covering but it is not required for the duration of the tour.

Social Distancing

As per WorkSafe BC and Transport Canada, for transportation of passengers no adjustments for seating are required. It is our recommendation that passengers sit on the top deck of the bus to allow for optimal air circulation. We also ask that you please respect social distancing while waiting in line at our kiosk.

Food and Drink

Currently, we ask that all passengers refrain from bringing any food or beverage items on the bus. We reserve the right to ask that any passengers safely and appropriately dispose of their items before entering the bus.

Loading and Unloading

We ask that all passengers please load and unload using the rear door of the bus. Upon arrival at each stop, please stay seated until instructed to exit the bus should you wish to get off at one of our 15 different stops.

COVID Screening Questions

We reserve the right to screen passengers for symptoms of COVID-19 using a series of questions (see below for an example). Passengers will be denied boarding if they answer yes or refuse to answer any screening questions. Passengers who display symptoms will be refused transportation and referred to the provincial government self-assessment tool, consistent with Transport Canada COVID-19 travel restrictions.

  1. Do you have a fever and a cough?
  2. Do you have a fever and breathing difficulty?
  3. Have you been refused boarding in the past 14 days due to a medical reason related to COVID-19?
  4. Are you the subject of a provincial/territorial or local public health order?