Know Before You Go

COVID-19 Safety Plan

Gray Line Sightseeing Victoria is excited to be back welcoming passengers onboard our iconic Red Double Decker buses. Come and experience all the wonderful sights of Victoria with our signature Hop-on Hop-off tour!

The health and safety of our passengers, staff and community continue to be our top priority as we begin to restart services. As such, the return of our operations will not be a “return to normal”. Along with increased cleaning procedures, we have implemented several new health and safety policies that reflect those approved by WorkSafe BC, Transport Canada, and the Provincial Health Authorities. We will continue to move cautiously forward as we navigate through this difficult time, keeping all those who have been affected close at heart and with gratitude towards those who have been working tirelessly to help BC flatten the curve.

Click here to see our full COVID Safety Plan.

What you need to know

We will be offering our Gray Line Hop-on Hop-off tour again starting Friday, July 3rd, 2020.

Our new hours of operation will be as follows:

  • Kiosk (located in front of the Fairmont Empress Hotel): Friday – Sunday 10:00am – 3:30pm

Office Hours:

  • Monday – Wednesday – Closed
  • Thursdays – 9am – 5pm
  • Fridays – Sunday – Limited access to phone and emails.

Bus Schedule

Operating weekly Friday through Sunday

1Empress Hotel
(721 Government Street)
10:30 AM12:00 PM2:00 PM3:30 PM
2Old Town
(1415 Government Street)
10:38 AM12:08 PM2:08 PM3:38 PM
3Victoria Regent Hotel/Bastion Square
(1234 Wharf Street)
10:45 AM12:15 PM2:15 PM3:45 PM
4Coho Ferry/Steamship Terminal
(430 Belleville Street)
10:51 AM12:21 PM2:21 PM3:51 PM
5Fisherman's Wharf/Coast Hotel
(146 Kingston Street)
10:53 AM12:23 PM2:23 PM3:53 PM
6Cruise Port / Ogden Point / Breakwater10:55 AM12:25 PM2:25 PM3:25 PM
7Beacon Hill Park
(Douglas Street at the Petting Zoo)
11:03 AM12:33 PM2:33 PM4:03 PM
8Mile 0
(Dallas Road and Douglas Street)
11:07 AM12:37 PM2:37 PM4:07 PM
9Christ Church Cathedral
(Quadra and Rockland Street)
11:12 AM12:42 PM2:42 PM4:12 PM
10Craigdarroch Castle
(Fort Street, at passenger loading zone)
11:19 AM12:49 PM2:49 PM4:19 PM
11Oak Bay Municipal Hall
(2167 Oak Bay Avenue)
11:23 AM12:53 PM2:53 PM4:23 PM
12Oak Bay Marina
(1327 Beach Drive)
11:30 AM1:00 PM3:00 PM4:30 PM
13Oak Bay Beach Hotel
(1175 Beach Drive)
11:31 AM1:01 PM3:01 PM4:31 PM
14Cook Street Village
(313 Cook Street)
11:40 AM1:10 PM3:10 PM4:40 PM
15Capital City Station
(721 Douglas Street)
11:47 AM1:17 PM3:17 PM4:47 PM
Empress Hotel
(721 Government Street)
11:50 AM1:20 PM3:20 PM4:50 PM
*Scheduled stops are approximate and may vary as much as 15 minutes depending on driving conditions. (Please obtain schedule from your Gray Line Agent prior to boarding)

New Stop

Capital City Café – In the heart of Downtown Victoria, Capital City Café offers a variety of beverages, both hot and cold, along with some tasty treats! Come and enjoy on our now extended patio.

Payment Options

At this time, we will no longer be accepting cash payments at our kiosks. Payment can be made via debit or credit cards and our machines are equipped with tap purchases to a max. of $250 dollars for Credit Cards and $100 for Debit. Tickets can also be purchased on our website at . Vouchers from third party sellers (ie. TripAdvisor, Harbour Air, Clipper Vacations) will continue to be accepted at our kiosk.


As per Transport Canada and the Provincial Health Authorities, it is our recommendation that all passengers be equipped with and willing to wear a face mask/covering when unable to keep a 2-meter (6 foot) distance between others.

Socially Distancing

To maintain an appropriate distance between passengers, we will be spacing out seating on our buses with 1 person per row or 2 from the same household. It is also our recommendation that passengers sit on the top deck of the bus to allow for optimal air circulation. We also ask that you please respect the appropriate spread out sidewalk markers while waiting in line at our kiosk to maintain a social distance.

Food and Drink

Currently, we ask that all passengers refrain from bringing any food or beverage items on the bus. We reserve the right to ask that any passengers safely and appropriately dispose of their items before entering the bus.

Loading and Unloading

We ask that all passengers please load and unload using the rear door of the bus. Upon arrival at each stop, please stay seated until instructed to exit the bus should you wish to get off at one of our 15 different stops.

COVID Screening Questions

We reserve the right to screen passengers for symptoms of COVID-19 using a series of questions (see below for an example). Passengers will be denied boarding if they answer yes or refuse to answer any screening questions. Passengers who display symptoms will be refused transportation and referred to the provincial government self-assessment tool, consistent with Transport Canada COVID-19 travel restrictions.

  1. Do you have a fever and a cough?
  2. Do you have a fever and breathing difficulty?
  3. Have you been refused boarding in the past 14 days due to a medical reason related to COVID-19?
  4. Are you the subject of a provincial/territorial or local public health order?